Refund & Return Policy

At Shine1 Store, we aim to provide a smooth and satisfying shopping experience for our customers. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• All original tags and packaging must be attached.

• The product must not be damaged by the customer.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Cosmetics products

• Undergarments

• Personal care items

These items are final sale.

Exchanges

If you received the wrong item, size, or a defective product, we will offer an exchange for the same item.

Please contact us within 7 days of receiving your order to request an exchange.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the damaged item

Our support team will review your request and arrange a replacement if applicable.

Refunds

Once we receive and inspect your returned item:

• Your refund will be approved or rejected.

• If approved, the refund will be processed to your original payment method or issued as store credit.

Please allow 5–10 business days for the refund to appear in your account.

Return Shipping

Customers are responsible for the return shipping cost, unless the item received is defective or incorrect.

Contact Us

If you have any questions about our refund and return policy, please contact us:

Email:areebazahragt@gmail.com
Customer Support: Shine1 Store By Areeba Zahra Global Trading FZC LLC